AI for Hotels: Direct Bookings and Guest Messaging
Every booking that comes through an OTA costs a commission. Every guest question that goes unanswered overnight costs a booking. Hotels that answer instantly on their own channels keep both.
- Published
Winning direct bookings
Guests often find you on an OTA and then check your website or WhatsApp for a better deal. An assistant that answers availability, room differences and policies instantly — and sends a direct booking link — converts that curiosity into a commission-free booking.
During the stay
- Check-in instructions, Wi-Fi, breakfast timings — answered instantly.
- Requests routed to housekeeping or the front desk with room numbers.
- Upsells at the right moment: late check-out, spa, airport transfer.
After check-out
A short feedback message catches problems privately before they become public reviews, and happy guests get a review link. Replies to public reviews can be drafted for a manager to approve.
A realistic setup
- Connect to your booking engine or channel manager for live availability.
- Load policies, room details and FAQs as the knowledge base.
- Route requests to staff via a shared inbox or group.
- Measure: response time, direct bookings from chat, review score.
Frequently asked questions
Can it take payments?
It sends secure payment links from your booking engine; it never handles card details in chat.
Does it work for a single villa?
Yes. Smaller properties often start with an FAQ and enquiry assistant in our entry tier.
Which languages?
Any major language your guests use; replies follow the guest’s language automatically.
