A support agent trained on your business, available 24/7.
Generic chatbots frustrate customers. A custom AI support chatbot trained on your docs, policies, and product knowledge resolves 70% of tickets without a human.
The problem
Customer support is a cost center that scales linearly with customers — unless you automate it intelligently. Generic FAQ bots route to human agents for anything beyond "what are your hours?" A custom AI trained on your knowledge base can resolve complex questions, process simple actions, and escalate intelligently.
How it works
We ingest your support documentation, product FAQs, return policies, and knowledge base into a custom AI model. The chatbot deploys on your website, WhatsApp, or Intercom/Zendesk. It resolves questions it has been trained on, takes simple actions (check order status, initiate a return, reset a password), and escalates unresolved queries to the right human agent with a summary of the conversation.
What you get
Custom knowledge training
Trained on your docs, PDFs, FAQs, and past tickets — not a generic AI.
Multi-channel deployment
Website chat, WhatsApp, Facebook Messenger, and helpdesk integration.
Action capabilities
Can check order status, initiate returns, reset passwords, and more via API integration.
Intelligent escalation
Escalates to human agents with full conversation context — not a cold handoff.
Helpdesk integration
Intercom, Zendesk, Freshdesk — tickets created with chatbot summary attached.
Continuous learning
Escalated queries that the AI couldn't answer are flagged for training — the bot improves each week.
Common questions
Will it give wrong answers about my products?
The AI only answers from your provided knowledge base with configurable confidence thresholds. Low-confidence responses escalate rather than guess.
Can it handle multiple languages?
Yes — the AI responds in the customer's language if multilingual support is configured.
How long does training and deployment take?
Typically 3–4 weeks from knowledge base ingestion to production deployment with full testing.
Resolve 70% of your support tickets automatically
Tell us about your business and we\'ll scope this for you — no commitment required.
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