✦ real estate

Tenant texts a request. Vendor is dispatched. Tenant stays happy.

Property managers fielding maintenance calls all day can't scale. A tenant portal with automated vendor dispatch and status updates handles 80% of maintenance without phone calls.

Handle every maintenance request without the phone calls ↗Calculate your ROI

80%

of maintenance requests handled without a phone call

2.3 days

average time-to-resolution vs. 6.1 days before

4.7/5

average tenant satisfaction on maintenance

The problem

Property managers receive maintenance requests by text, email, phone, and in person — with no tracking, no accountability, and no visibility for the tenant. Residents who don't know the status of their request call back. Vendors who aren't followed up with delay the work. The property manager becomes the bottleneck.

How it works

Tenants submit requests through a web portal or WhatsApp link — attaching photos and describing the issue. The system categorizes urgency (emergency vs. routine), routes to your preferred vendor for that trade and property, and sends the tenant a "request received" confirmation with an estimated timeline. Vendors receive job details by text/email. Status updates reach the tenant automatically when the vendor confirms and when the work is done.

What you get

Tenant request portal

Web form or WhatsApp link — tenants submit with photo, description, and urgency level.

Auto-triage & routing

Leaking pipe routes to plumber immediately; HVAC noise routes to HVAC vendor by next business day.

Vendor dispatch

Preferred vendor per trade per property — job details sent automatically with property info and access instructions.

Tenant status notifications

Tenant receives automated updates: received, assigned, scheduled, completed.

Vendor completion confirmation

Vendor marks complete from their link; tenant gets a satisfaction check.

Work order history

Full maintenance log per unit — searchable, exportable, and useful at lease renewal or sale.

Common questions

Does this work for multi-family residential and single-family portfolios alike?

Yes — unit and property are both tracked, so it works for 4-unit buildings and 200-home portfolios.

What about emergency maintenance at 3 a.m.?

Emergency category triggers your on-call vendor or emergency line instantly, bypassing business-hours routing.

Can owners see maintenance activity on their properties?

Yes — optional owner portal shows open requests, in-progress work, and closed work orders for their properties.

Handle every maintenance request without the phone calls

Tell us about your business and we\'ll scope this for you — no commitment required.

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