Every Botox slot filled. Every cancellation covered.
Med spa no-shows are expensive — $200–$800 per missed treatment. Automated deposits and reminders drop your no-show rate to under 4%.
The problem
Med spa treatments are high-value and time-blocked. A 90-minute filler appointment missed with no notice is revenue that can't be recovered. Most med spas rely on a manual phone reminder one day before — which reaches maybe half of patients and stops none of the no-shows that cost the most.
How it works
Booking requires a card-on-file or partial deposit — collected automatically via Stripe at booking. A multi-step reminder sequence (72h, 24h, 2h) goes out per appointment type with pre-care instructions included. If a patient cancels inside the cutoff window, the system charges the cancellation fee automatically and offers the slot to the waitlist. A rebooking link goes to the cancelling patient.
What you get
Deposit / card-on-file at booking
Stripe-powered deposit collection reduces last-minute no-shows by 65% on its own.
Automated cancellation fee
If cancelled inside your policy window, the fee charges automatically — no awkward conversation.
Pre-care instruction delivery
Treatment-specific pre-care (avoid blood thinners, no alcohol) sent at 72h and 24h automatically.
Waitlist auto-fill
Open slot triggers immediate waitlist text; first to claim gets the booking.
Rebooking nudge
Post-visit text at day 3 with rebooking link for touch-up appointments and follow-ups.
Before/after photo consent
Digital consent forms with before/after photo release sent and signed before the visit.
Common questions
What booking software does this connect to?
Jane App, Vagaro, Boulevard, Zenoti, and custom booking flows. We integrate with your existing system or build one.
Can we set different deposit amounts by service?
Yes — Botox, filler, laser, and PRP can each have different deposit amounts or flat fees.
What if the patient disputes the cancellation charge?
The system logs consent at booking (policy agreed to at checkout). Dispute win rates are high with this documentation.
Protect your treatment slots from no-shows
Tell us about your business and we\'ll scope this for you — no commitment required.
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